Terms of service
1. Orders
- All orders are confirmed via email after payment.
- Prices are in EUR and include applicable VAT.
- We reserve the right to cancel orders due to stock shortages or pricing errors.
2. Shipping & Delivery
- We ship to France only; delivery takes 3–7 business days.
- We are not liable for delays caused by holidays, weather, or third-party logistics issues.
3. Returns & Refunds
- Return unused, unopened items within 14 days of delivery for a refund or exchange.
- Contact us before sending returns; return shipping is your responsibility (except for faulty items).
- Refunds are processed within 5–7 business days of receiving returned goods.
4. Product Liability
- Our thermoses and ceramic mugs are inspected for quality. Report defects within 3 days of delivery with photos for assistance.
- We are not responsible for damage from improper use or mishandling.
5. Changes to Terms
We may update these terms at any time. The latest version will be posted on our website.
6. Contact Us
- Address: 88 Rue de Londres, Strasbourg Grand Est 15112, France
- Phone: +33648193421
- Email: support@ensenautoparts.com