Privacy policy
1. Information We Collect
We collect only the data necessary to fulfill your orders and provide customer support, including:
- Personal identification: Name, shipping address, phone number, email address
- Order details: Purchase history, product selections, payment method (we do not store full credit card information)
- Website usage data: Anonymized browsing information to improve our site experience
2. How We Use Your Information
- Process and ship your orders, and send delivery updates
- Respond to your inquiries, returns, or complaints
- Improve our product range and customer service using anonymized data
- Send essential service notifications (e.g., policy updates)
3. Data Sharing & Disclosure
We will never sell, rent, or trade your personal data to third parties for marketing purposes. We may share your information with trusted third-party service providers only to fulfill your order, such as:
- Shipping carriers to deliver your thermoses and ceramic mugs
- Payment processors to securely handle transactions
4. Data Security
We use industry-standard encryption and security measures to protect your personal data from unauthorized access, loss, or misuse. However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access, correct, or request deletion of your personal data
- Opt out of non-essential communications at any time
- Withdraw your consent for data processing (where applicable)
6. Contact Us for Privacy Concerns
If you have questions about our privacy practices or wish to exercise your data rights, please reach out:
- Address: 88 Rue de Londres, Strasbourg Grand Est 15112, France
- Phone: +33648193421
- Email: support@ensenautoparts.com
7. Policy Updates
We reserve the right to update this privacy policy at any time. The latest version will be posted on our website, and we will notify you of major changes via email where possible.